Customer Service

Thanks for reaching out. We appreciate your time and will strive to quickly and accurately provide answers to your questions. Before you do shoot us an email or drop us a line, we ask that you check out our FAQ page which provides answers to all frequently asked questions and will probably save you heaps of time.
Check out the FAQs.

Backboard Spare Parts & Warranty

Think you have a warranty claim? Check out or warranty information page for full warranty details >> here

For further information or to follow up a request/claim please contact our Spare Parts and Warranty Department at

Online Shop Support

For information regarding online orders or our Online Shop:

Our Online Shop Customer Service advisors are available: Mon to Fri 9am-5pm (AEST)

A member of our Customer Service Team will get back you within 24-hours of your submitted request. Please note: response time may be longer over weekends and public holidays.
*‘Free call’ only applies to landlines

Wholesale Enquiries

  • Phone: 1300 367 582 (Mon to Fri 9am - 5pm AEST)
  • Fax: 1300 732 945

For Media Enquiries:

ID Collective
(03) 8554 4888


Spalding - 5 Lakeview Dr Scoresby, VIC 3179 Australia.