Customer Service

We appreciate your time and will strive to quickly and accurately provide answers to your questions. Please feel free to browse our FAQ page which provides the answers you’re looking for

Backboard Spare Parts & Warranty
To see in your claim would fall under warranty please see warranty information here
For Warranty Claims please fill in the form here
For Spare Parts inquiries please fill in the form here

Hunter Leisure PTY LTD (Spare Parts)
ABN: 59 063 843 863
94 Keilor Park Drive
Tullamarine VICTORIA 3043
Toll-Free: 1800 632 792 (Mon to Fri 8am - 4pm AEST)
Fax (03) 9335 4231
New Zealand Toll-Free 0800 623 792

Online Shop Support
For information regarding online orders or our Online Shop:
Phone: Free call 1300 654 766*

Our Online Shop Customer Service advisors are available:
Mon to Fri 9am-5pm (AEST)

We will strive to respond to your online shop enquiries promptly.

*‘Free call’ only applies to landlines

Wholesale and General Accounts Enquiries
For all general consumer enquiries that are not related to our online shop:

Phone: 1300 367 582 (Mon to Fri 9am - 5pm AEST)
Fax: 1300 732 945

For Media Enquiries:
ID Collective
(03) 8554 4888

Charities and Donations
If you have any charity or donations requests, please email

Russell Corp
For information on the Russell Corporation, please visit: or contact

For employment opportunities at Russell Corporation please contact

Find us here

Spalding - 5 Lakeview Dr Scoresby, VIC 3179 Australia.