FAQs
PRODUCT INFORMATION
How much profit do I make per Spalding high bounce box?
For every box of High Bounce Balls sold, you will make $30 profit.
Is there only one type of Spalding Fundraising product?
At this stage, we are only offering the current box of High Bounce Balls with our Fundraising program. There are 20 High Bounce balls in each box in colours of red, green, yellow, blue and black.
ORDERING & RETURNS
Where can I order Spalding Fundraising boxes from?
Spalding Fundraising boxes can be purchased online at www.spalding.com.au/fundraiser
OR
In-store at our Outlet Shop – 5 Lakeview Drive Scoresby VIC 3179.
Phone: 03 9765 5906 Email: [email protected]
Who can I speak to about my order?
If you have questions or need any advice on our Fundraising program, you can contact our Spalding Customer Service Team at [email protected] or 1300 654 766 (Hours are Monday-Friday 9am-5pm AEST – excluding public holidays)
You can also contact our Retail Outlet on 03 9765 5906 or [email protected] (Hours are Monday – Friday 9am-5pm AEST and Saturday 9am-3pm AEST)
What happens when I place my order?
Once you place your order, we begin to process it within 24 hours. After ordering, you will receive an email to confirm that your order has been received, as well as your order number.
You will receive another email once your order has been despatched from our Despatch Centre in Melbourne, with your tracking details.
If I sign up as a Spalding member, can I get 10% off?
Unfortunately, promotions and discount codes are not valid with any Spalding Fundraising products.
Can I make a change to an existing order?
Once an order has been placed and you have received a confirmation email, you will be unable to make any changes to or cancel your order.
If I sell out of boxes, can I order more?
Absolutely! If your Fundraising campaign is so successful that you sell out of the product, then please don’t hesitate to purchase additional High Bounce Product HERE
Can I return any unsold boxes?
We want you to be able to make the most out of our Fundraising product. Unfortunately, we do not take back any unsold product. Given this, be sure to calculate your desired quantity accurately.
PAYMENT
What payment methods do you accept?
On spalding.com.au, we accept Mastercard, Visa, American Express, PayPal and AfterPay.
At our Retail Outlet, we accept Mastercard, Visa, American Express, Cash, AfterPay and Cheque (Business or Bank only. Please contact 03 9765 5906 for cheque requirements)
Is it safe to use my credit card on spalding.com.au?
Shopping online at spalding.com.au is safe and secure. Transactions are processed through the secure Braintree Payment Gateway service. To protect cardholder data, eWay complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common-sense steps that mirror best security practices.
What if my credit card shows multiple charges?
The Braintree Transact payment page will only process the payment once. However, if you see multiple charges on your card then you may have:
- Clicked 'submit' more than once at the checkout stage due to a poor internet connection.
- Moved back to update and or change your order or details
If you notice multiple charges, please contact [email protected] for assistance.
DELIVERY
How long does it take for my order to arrive?
We deliver Monday to Friday. Metro deliveries usually arrive within a few days and regional deliveries might take a little longer. You will be able to track the progress of your order via the tracking details we provide.
Can I have my order delivered to a P.O. Box?
Unfortunately, we are unable to deliver to P.O. Boxes, and can only deliver to residential or business addresses.
Can I organise a specific time for my order to arrive?
Unfortunately, not. Our delivery company will let you know which day your products are likely to be delivered, however, they are unable to provide a specific time.
Is there a delivery fee?
Yes, there is a flat rate delivery fee for Metro and Regional areas in Australia. If you wish to explore pick-up options, please call our Retail Outlet on 03 9876 5906.
How can I track the status of my order?
Once your order has been shipped, you will receive an email from us with tracking information, so you will be able to track your order until it has been delivered.
What happens if my order doesn’t arrive?
If your order doesn’t arrive, please contact [email protected] and we will be able to assist you further.
How do I cancel my order?
Unfortunately, once an order has been placed there is no way to cancel or amend your order. For further assistance, please contact our Spalding Customer Service Team on 1300 654 766 or [email protected]
SELLING
How long will it take to sell the boxes?
We recommend that you run your Fundraising drive for between two to four weeks. It is advised to set your start and finishing dates before beginning the drive.
Do you provide samples?
Unfortunately, we are unable to provide samples of the Spalding Fundraiser High Bounce Balls. If you would like to have a look at the product before purchasing, please visit our Retail Outlet at 5 Lakeview Drive Scoresby, Victoria, 3179.
STILL HAVE QUESTIONS?
If your question isn’t answered here, please contact Spalding Customer Service at [email protected] or 1300 654 766.
The operating hours are Monday-Friday 9am-5pm AEST (excluding public holidays).
You can also contact our Retail Outlet on 03 9765 5906. The operating hours are Monday - Friday 9am-5pm AEST and Saturdays 9am-3pm AEST (excluding public holidays).
