Frequently Asked Questions
|Quick Links:||General||Ordering||Returns and Exchanges||Shipping/C&C||Promotions||Basketballs||Basketball Systems||Warranties|
What does PSI mean?
PSI means Pounds per Square Inch. This is the unit to measure the air pressure of your ball
How do I become a Spalding retailer?
Contact the Wholesale Department at the following link email@example.com informing us of your interest in becoming a dealer, the name of your business, and your location. A representative will contact you.
I saw a Spalding product at a retail store or another website, so why isn’t it on your website?
A number of Spalding items are exclusive to certain retailers. We do not keep every item on hand to offer on www.spalding.com.au.
Can I backorder an item that is out of stock?
We do not have a back-order system so we ask that you check back with us periodically to see if the item is back in stock. or contact our customer service to enquire here
What if the item I am looking for is not shown on the website?
Please feel free to contact one of our stockists to inquire about any of our other items you may have seen which are not visible on our website.
If you would like advice on available stock, contact your local store directly.
Can I order by phone, fax or email?
All website (Shop Online) orders are processed via our website only. If you have further inquiries you are welcome to contact our Customer Service Team by calling 1300 654 766 or emailing firstname.lastname@example.org.
What forms of payment do you accept?
Spalding is proud to accept MasterCard, Visa, American Express and PayPal. Unfortunately, we cannot offer Direct Deposit, Cheques, Diners or cash on delivery as payment methods.
Is it safe to use my credit card on spalding.com.au?
Yes, shopping at spalding.com.au is safe and secure. Transactions are processed through the secure eWay Payment Gateway service. To protect cardholder data eWay complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common-sense steps that mirror best security practices.
What if my credit card shows multiple charges?
The eWay Transact payment page will only process the payment once. However, if you see multiple charges on your card then you either:
a) Clicked 'submit' more than once at the checkout stage due to a poor internet connection
b) Moved back to update and or change your order or details
If you notice multiple charged please contact email@example.com for assistance
How do I use a promotional code?
You must enter the promotional code in the 'promotion code' box at the shopping cart stage of your checkout and click 'apply'. The application of the promotion will then be visible in your cart.
Can I make a change to an existing order?
No, once your order has been placed and you have received your order confirmation you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.
How can I track the status of my order?
Australian shipped orders are sent using Australia Post and a tracking number will be provided to you via email. This can then be tracked with directly with Australia Post at http://auspost.com.au/track/.
How do I cancel my order?
Once you have placed your order and received your order confirmation, your order cannot be canceled or amended. If you wish to exchange or return an order please refer to the Returns and Exchange Policy.
I have seen the same product on another site. Do you price match?
Whilst we do keep an eye across the market and on our competitors’ prices, we are unable to price match for product purchases via our online store. We do however offer monthly promotions and regular sales that may be of interest. If you're after a bargain, we welcome you to sign up to receive our offers, promotions and news via e-newsletter from us.
Returns and Exchanges
Can I return an item?
We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Items returned for exchange must be done so within 14 days from the original delivery date in a resalable condition (unused, undamaged, and un-soiled products still in original condition).
The Spalding return form must be included with the item when returned. Please allow 10 days from the day you return your product for your account to be credited or online credit to be issued.
- Unfortunately, we cannot accept returns that were not purchased online at spalding.com.au
- For further detail please see our Orders and Returns page.
- If you purchased an item from one of our retailers and wish to return it, please return to your place of purchase with your proof of purchase.
Do you pay for my return shipping?
Please be advised that exchange postage and handling costs will be incurred by the purchaser. If an item is faulty you will be provided with a reply paid number and address to ship the product back to us.
Spalding does not take any responsibility for returns lost in transit.
If I purchase online can I exchange in-store?
No, unfortunately, exchanges can only be made through our online department.
Shipping/Click & Collect
How much does shipping cost?
Orders to Australian Addresses:
Standard Service - $9.95 Flat rate
Priority Service - $16.95 Flat rate
Backboards and Systems:
Calculated via Startrack based on destination and weight
How will my order be shipped?
We use Australia Post Express (eParcel) for all Australian addresses
All Backboard Systems will be shipped via Startrack
Do you ship internationally?
Spalding Australia, unfortunately, does not offer international shipping
What happens if my order does not arrive?
Please contact firstname.lastname@example.org
Click & Collect
If you wish to avoid shipping and delays we also offer a click and collect option
Pick up from 5 Lakeview Drive Scorseby, VIC. 3179
Click & Collect - How long before I can come instore and pick up my order
Usually available for pick-up between 24 and 48 hours.
Once your order is ready in store we will email you to let you know
You can pick up your order from our Retail Outlet at 5 Lakeview Drive Scoresby, 3179 during our trading hours:
- 9:00 am - 5:00 pm Monday to Friday
- 9:00 am - 3:00 pm Saturday (Closed Public Holidays)
Please note: To take delivery of your order you MUST bring with you:
- Your Invoice or Order Confirmation (digital or hard copy)
- A valid form of government issued Photo Identification (Drivers Licence/Passport etc)
If you have any questions, please feel free to contact us at: email@example.com or by phone at (03) 9765 5906.
What do I need to know about Promotions?
- Promotional Codes are valid for the specified time period only and cannot be used in conjunction with any other offer
- One time use promotions must be used in their entirety in a single purchase.
- Promotions cannot be applied to previously placed orders or to orders that have been adjusted.
- Promotions, where you receive a reduction on the second item, will be applied at the checkout on the lower priced item.
- Free Promotional merchandise offers upon meeting minimum spend requirements are only available until stocks last. An alternative will not be provided where the stock is no longer available.
- Spalding can at its sole discretion, extend or terminate a promotion at any time.
- Spalding Buzzer beater promotion commences at 00:01 21st May 2019 and concludes on 21st May 2019 at 23:59:59.
- Buzzer beater promotion is valid for 24 hours only and offers 30% discount store-wide, excluding; Personalised Products, Basketball Systems, Basketball Victoria products and Fundraiser
- Express shipping option is not available during this promotion
- Due to the increase in order volume, orders may take a little longer than usual to be processed and shipped.
Can I get express shipping on a Basketball System?
Due to the size of the item and the freight service required to deliver it, we cannot express ship basketball system orders.
What size and material is the official NBA game ball?
The Official NBA Game ball is a size 7. It is made from full grain leather.
How can I ensure my basketball remains in good condition?
1. Ensure to not leave your basketball out in direct sunlight or rain for extended periods of time.
2. Ensure to never exceed the inflation guide situated around the inflation valve
3. Only use the ball as it was intended to be used
How much do I pump up my basketball?
Spalding balls will have an inflation guide printed around their inflation valves. They are marked in pSi (pounds/square inch) and should never be exceeded. Generally, they are 7 to 9 pSi
1 pSi = 6.9 kPa
Why shouldn’t I inflate a ball over the intended PSI?
Over-inflation may damage the integrity of the ball and it will not perform to standards. Extreme over-inflation can cause the ball to explode, which may result in severe injury.
What is a composite or composite leather cover?
A manmade material that usually takes on the look and the feel of real leather and requires little to no break-in period as real leather does.
How do I break in my leather basketball?
You break in a leather basketball by playing with it. There are no products or machinery needed. Skin, sweat, and simply playing with the basketball will break in the leather over time to the point where it is game ready.
Which ball is best for outdoor courts?
A rubber or durable composite leather cover is ideal for outdoor courts. Our outdoor and indoor/outdoor basketballs are marked as such on the ball itself.
What size is best for me?
|Males 12 and Over||7||29.5"|
|Females 9 and Over||6||28.5"|
|Males 9 to 12||6||28.5"|
|Youth 8 to 9||5||27.5"|
|Youth 7 and Under||4||25.5"|
When will my order be sent out?
We aim to have your delivery to you as soon as possible. If you have purchased Priority Shipping and placed your order before 11 am AEST your item/s will be dispatched that day. For standard delivery and International orders, your item/s will be dispatched within 2 days of placing your order. Please note that during public holidays and peak periods shipping times may be delayed.
What are the Spalding Online Stores Hours?
The Spalding online store is open for purchases all day every day.
Customer Service is available to help process your order or answer any questions you might have regarding Spalding products on our website.
Email: firstname.lastname@example.org or
Phone: 1300 654 766
9 am - 5 pm AEST Monday to Friday excluding Victorian/National public holidays
What do I fill the base with?
We recommend filling the base with either sand or water and please refer to your owner’s manual for the proper amount to be used with your system.
How do I find the model number of my Spalding Basketball System?
In-ground – There is a three digit number on the front of the backboard, near the lower right section of the shooting square. This set of numbers will help identify your system.
Portable – The model number will consist of two sets of numbers. The first set of numbers will be a two digit number located on the base. This two-digit number will be located near the fill hole where you put the water or sand. The second set of numbers will be a three digit number located on the front of the backboard, to the right of the rim. The base number coupled with the backboard number will be your model number. “Example 72_351 – 72351”
Why doesn’t my rim sit flush with my glass backboard?
Our tempered glass backboards come with steel spacers and a foam pad and these are used to separate the rim from the glass backboard and prevent the backboard from shattering. You should have 1/8 to ¼ inch gap between the backboard and rim when properly installed. These components must be in position BEFORE attaching the yokes and assembling the rim. If the spacers are not in place, the board can be prone to shattering given it is a glass backboard. Please do not overtighten the bolts, as this can also lead to the board shattering upon installation.
Can I convert my portable system to In-Ground?
Some portables can be converted to an in-ground system depending on the mounting of the backboard. This would require purchasing an in-ground pole system. This is because in-ground systems and portable systems use different pole kits. The only parts you would use from the portable system would be the rim and backboard. To find out if your system can be converted, please call 1800 632 792 (Mon - Fri 8 am - 4 pm AEST) with your model number and a representative will assist you.
Can I convert my In-Ground system into a Portable?
No. Unfortunately, it is not possible to convert an in-ground system into a portable.
How do I take the pole apart?
Our poles are designed to stay together permanently once assembled.
If my system develops rust, what should I do?
Check your pole system regularly for signs of corrosion (rust, pitting, chipping) and repaint with exterior enamel paint. If rust has penetrated through the steel anywhere, or if you have any questions about whether or not that has happened, do not use the system anymore. Contact us immediately for instructions.
Does the sand have to go inside the base or can I just put weight on top of the base?
The sand will have to go inside your base. Adding weight to the top can crush or crack the base causing the system to become unstable.
Can Spalding organise installation?
Spalding does not provide installation, we do offer this service via our partner Hunter Leisure for Portable System assembly only (excludes In-Ground Systems & Backboard Rim Combo installations) contact Ph: 1800 632 792 (Mon - Fri 8 am - 4 pm AEST) to make your installation booking. Please note that labour charges, call-out fee & related expenses for the removal, installation or replacement of the basketball system or its components are not covered by the Spalding Warranty.
Is it ok to fabricate anything on or to my system?
Any fabrication or modification to your system will void your limited warranty.
Do I have to use the ground sleeve for my In-Ground system?
In order to install your system properly, you will need to utilise all of the parts provided and follow all the steps in your owner’s manual.
Can I get express shipping on a Basketball System?
Due to the size of the item and the freight service required to deliver it, we cannot express ship basketball system orders.
How can I prevent my portable basketball system from being blown over?
1. Check system before each use for instability.
2. Ensure your unit is kept on a flat hard surface and after assembly is completely fill the base with the required amount of material stipulated in your user manual.
3. Frequently check to ensure the base is full of water or sand. As water evaporates therefore particularly in warmer climates and/or Summer months your base will require monitoring more often than other periods of the year to ensure it is full to maintain the best stability of your unit.
4. Do not use your system during windy and/or severe weather conditions; as the system may tip over. If you are expecting inclement weather, safely place your system in the storage position, which should be carried out by two capable adults and/or placed in an area protected from the wind and free from personal property and/or overhead wires.
5. Never leave your system in an upright position without filling the base with the required amount of sand or water, as the system may tip over causing damages to parts and/or injuries.
6. Additionally, where possible avoid it being on grass, as it is not as stable and can be prone to bringing on rust/corrosion in time due to the dampness of that material.
7. The surface beneath the base of your system must be smooth and free of gravel or other sharp objects. Punctures may cause leakage and could cause your system to tip over.
8. Use caution when moving system across uneven or sloped surfaces; as the system may tip over more easily.
Tips for assembling a basketball system
- Using proper lifting techniques when moving the unassembled box containing your basketball system. These systems can be heavy and awkward while in the box.
- Thoroughly read the instruction manual paying special attention to all warnings.
- Write your model number on the manual in space provided and retain for future reference after completing the assembly process. (Receipt should also be retained.)
- Make sure you have all the proper tools available to assembly the system.
- Make sure sand or water, for the ballast, is available before beginning the assembly process.
- Remove all parts from the box and using the parts list make sure all parts are present before beginning the assembly process. If parts are missing please contact the place of purchase to obtain a missing part.
- As stated in the manual, certain holes need to be reamed out using a bolt, clearing excess paint for a proper fit.
- Typically two capable adults are required to properly assemble a basketball system. In some cases, more people may be needed. Please refer to the safety instructions.
- In sub-freezing climates use 7.6 litres of non-toxic antifreeze. If you sand as ballast this is not needed.
- Do not allow children to adjust goal height.
- If you have a clear board option, make sure you peel the protective film from the board surface before assembling the Rim.
- Do not over adjust the height of your goal. This may cause damage to your system height adjustment lift.
- When assembling poles, make sure they are properly marked before assembly and it is very important that the poles not be over assembled or over swaged.
- Do not overtighten fasteners.
Note: The warranty for backboards, and the warranty for poles, bases, rims (and accompanying hardware) may each or both be referred to as a “Warranty,” but the duration depends on the type of product at issue.
What is the Warranty on Spalding / Huffy Sports backboards?
Spalding® / Huffy Sports® backboards are covered by a Limited Warranty for defects in materials and workmanship, the duration of which depends on the type of backboard purchased. The Warranty applies only to the original purchaser, is non-transferable and applies only to personal use (NOT institutional or competitive use). Note that the Warranty effective date is from the original retail purchase date.
What is the Warranty on Spalding / Huffy Sports poles, bases, rims (and accompanying hardware)?
Spalding / Huffy Sports poles, bases, rims (and accompanying hardware) are covered by a 1-year Limited Warranty for defects in materials and workmanship. This Warranty applies only to the original purchaser, is non-transferable, and applies only to personal use (NOT institutional or competitive use). Note that the Warranty effective date is from the original retail purchase date.
Spalding’s Warranty Information is located here.
Do I need to return my actual product as part of the Warranty claim process?
Providing photos of the damaged product is normally all that we need, which is a required field of the warranty claim form. Although we reserve the right to request the product be returned. Should we request that you send your product back to us then we will provide the necessary and related information to you.
Do I need to provide proof of purchase to make a Warranty claim?
Yes, a proof of purchase is required. Warranty claims submitted without a copy of the original sales receipt or valid proof of purchase (ie. bank statement displaying the date and transaction) will be handled at our sole discretion.
How do I submit a Warranty claim?
To submit a Warranty claim please complete our form here.
How do I submit a Spare Parts (Non-Warranty) order?
To request a spare parts quote/order please complete our form here.
How long does it take for a Warranty claim to be processed?
Our goal is to respond to all Warranty claim submissions within 72 hours and to ship any approved Warranty claim products shortly thereafter from approval of the claim. During peak season, lodgement on a weekend, public holiday or due to other circumstances the timing may be longer.
What can I expect to happen following a Warranty claim submission?
If a claim of defective material or workmanship is submitted within the Warranty period, we will replace the product free of charge (subject to any shipping and labour charges detailed herein, which shall be the purchaser's responsibility).
What is not covered by the Warranty on Spalding / Huffy Sports backboards, poles, bases, rims (and accompanying hardware)?
We assume no responsibility nor liability, and the Warranty will be voided, for any damages or defects due to:
1. Negligence, abuse, misuse, non-basketball activities, hanging, vandalism, acts of nature, improper installation, accident or failure to follow maintenance guidelines in the owner’s manual.
2. Failure to follow instructions and warnings accompanying the product.
3. Any modifications made to the product.
4. Institutional or competitive use. (All products are intended only for home, recreational use.)
5. Scratching, scuffing or fractures to any part of the unit that may have been caused by normal recreational usage.
6. Rusting, intentional damage, unreasonable use, hanging from net or rim, deterioration, scratching, scuffing, fading or fractures to the unit that were caused by severe weather conditions, including, but not limited to, strong winds, flooding, hail, tornadoes and hurricanes.
7. Discoloration of any part of the unit due to sunlight, exposure to chemical and/or salt spray either directly or in the atmosphere.
8. Shipping charges to and from the factory, labour charges and related expenses for removal, installation or replacement of the basketball system or its components are not covered under this warranty.
For further information or to follow up a request/claim please contact our Warranty / Spare Parts Department at email@example.com.
Last update 03/05/2019.