Frequently Asked Question's
What does PSI mean?
PSI means Pounds per Square Inch. This is the unit to measure the air pressure of your ball
How do I become a Spalding retailer?
Contact the Wholesale Department at the following link email@example.com informing us of your interest in becoming a dealer, the name of your business, and your location. A representative will contact you.
I saw a Spalding product at a retail store or another website, so why isn’t it on your website?
A number of Spalding items are exclusive to certain retailers. We do not keep every item on hand to offer on www.spalding.com.au.
Can I backorder an item that is out of stock?
We do not have a back-order system so we ask that you check back with us periodically to see if the item is back in stock. or contact our customer service to enquire here
What if the item I am looking for is not shown on the website?
Please feel free to contact one of our stockists to inquire about any of our other items you may have seen which are not visible on our website.
If you would like advice on available stock, contact your local store directly.
Can I order by phone, fax or email?
All website (Shop Online) orders are processed via our website only. If you have further inquiries you are welcome to contact our Customer Service Team by calling 1300 654 766 or emailing firstname.lastname@example.org.
What forms of payment do you accept?
Spalding is proud to accept MasterCard, Visa, American Express and PayPal. Unfortunately, we cannot offer Direct Deposit, Cheques, Diners or cash on delivery as payment methods.
Is it safe to use my credit card on spalding.com.au?
Yes, shopping at spalding.com.au is safe and secure. Transactions are processed through the secure eWay Payment Gateway service. To protect cardholder data eWay complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common-sense steps that mirror best security practices.
What if my credit card shows multiple charges?
The eWay Transact payment page will only process the payment once. However, if you see multiple charges on your card then you either:
a) Clicked 'submit' more than once at the checkout stage due to a poor internet connection
b) Moved back to update and or change your order or details
If you notice multiple charged please contact email@example.com for assistance
How do I use a promotional code?
You must enter the promotional code in the 'promotion code' box at the shopping cart stage of your checkout and click 'apply'. The application of the promotion will then be visible in your cart.
Can I make a change to an existing order?
No, once your order has been placed and you have received your order confirmation you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.
How can I track the status of my order?
Australian shipped orders are sent using Australia Post and a tracking number will be provided to you via email. This can then be tracked with directly with Australia Post at http://auspost.com.au/track/.
How do I cancel my order?
Once you have placed your order and received your order confirmation, your order cannot be canceled or amended. If you wish to exchange or return an order please refer to the Returns and Exchange Policy.
I have seen the same product on another site. Do you price match?
Whilst we do keep an eye across the market and on our competitors’ prices, we are unable to price match for product purchases via our online store. We do however offer monthly promotions and regular sales that may be of interest. If you're after a bargain, we welcome you to sign up to receive our offers, promotions and news via e-newsletter from us.
Returns and Exchanges
Can I return an item?
We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Items returned for exchange must be done so within 14 days from the original delivery date in a resalable condition (unused, undamaged, and un-soiled products still in original condition).
The Spalding return form must be included with the item when returned. Please allow 10 days from the day you return your product for your account to be credited or online credit to be issued.
- Unfortunately, we cannot accept returns that were not purchased online at spalding.com.au
- For further detail please see our Orders and Returns page.
- If you purchased an item from one of our retailers and wish to return it, please return to your place of purchase with your proof of purchase.
Do you pay for my return shipping?
Please be advised that exchange postage and handling costs will be incurred by the purchaser. If an item is faulty you will be provided with a reply paid number and address to ship the product back to us.
Spalding does not take any responsibility for returns lost in transit.
If I purchase online can I exchange in-store?
No, unfortunately, exchanges can only be made through our online department.
How much does shipping cost?
Orders to Australian Addresses:
Standard Service - $9.95 Flat rate
Priority Service - $16.95 Flat rate
Backboards and Systems:
Calculated via Startrack based on destination and weight
How will my order be shipped?
We use Australia Post Express (eParcel) for all Australian addresses
All Backboard Systems will be shipped via Startrack
Do you ship internationally?
Spalding Australia, unfortunately, does not offer international shipping
What happens if my order does not arrive?
Please contact firstname.lastname@example.org
What do I need to know about Promotions?
- Promotional Codes are valid for the specified time period only and cannot be used in conjunction with any other offer
- One time use promotions must be used in their entirety in a single purchase.
- Promotions cannot be applied to previously placed orders or to orders that have been adjusted.
- Promotions where you receive a reduction on the second item will be applied at the checkout on the lower priced item.
- Free Promotional merchandise offers upon meeting minimum spend requirements are only available until stocks last. An alternative will not be provided where the stock is no longer available.
- Spalding can at its sole discretion, extend or terminate a promotion at any time.
What size and material is the official NBA game ball?
The Official NBA Game ball is a size 7. It is made from full grain leather.
How can I ensure my basketball remains in good condition?
1. Ensure to not leave your basketball out in direct sunlight or rain for extended periods of time.
2. Ensure to never exceed the inflation guide situated around the inflation valve
3. Only use the ball as it was intended to be used
How much do I pump up my basketball?
Spalding balls will have an inflation guide printed around their inflation valves. They are marked in pSi (pounds/square inch) and should never be exceeded. Generally, they are 7 to 9 pSi
1 pSi = 6.9 kPa
Why shouldn’t I inflate a ball over the intended PSI?
Over-inflation may damage the integrity of the ball and it will not perform to standards. Extreme over-inflation can cause the ball to explode, which may result in severe injury.
What is a composite or composite leather cover?
A manmade material that usually takes on the look and the feel of real leather and requires little to no break-in period as real leather does.
How do I break in my leather basketball?
You break in a leather basketball by playing with it. There are no products or machinery needed. Skin, sweat, and simply playing with the basketball will break in the leather over time to the point where it is game ready.
Which ball is best for outdoor courts?
A rubber or durable composite leather cover is ideal for outdoor courts. Our outdoor and indoor/outdoor basketballs are marked as such on the ball itself.
What does size 5, size 6 and size 7 mean in regards to basketballs and which one is best for me?
- Size 5 is designed for youth players up to age 9. The ball has a circumference of 27.5" and weighs approximately 18oz.
- Size 6 is the official size of all women's leagues and also serves as the appropriate size for youth player’s ages of 9 to 12. The ball has a circumference of 28.5" and weighs approximately 20oz.
- Size 7 is designed for all male players, 13 years and above. The ball has a circumference of 29.5" and weighs 22oz.
Males 12 and Over
Females 9 and Over
Males 9 to 12
Females 9 and Under
Males 9 and Under
When will my order be sent out?
We aim to have your delivery to you as soon as possible. If you have purchased Priority Shipping and placed your order before 11am AEST your item/s will be dispatched that day. For standard delivery and International orders, your item/s will be dispatched within 2 days of placing your order. Please note that during public holidays and peak periods shipping times may be delayed.
What are the Spalding Online Stores Hours?
The Spalding online store is open for purchases all day every day.
Customer Service is available to help process your order or answer any questions you might have regarding Spalding products on our website.
Email: email@example.com or
Phone: 1300 654 766
9am - 5pm AEST Monday to Friday excluding Victorian/National public holidays
What do I fill the base with?
We recommend filling the base with either sand or water. If you are using sand, please refer to your owner’s manual for the proper amount to be used with your system.
How do I find the model number of my Spalding Basketball System?
In-ground – There is a three digit number on the front of the backboard, to the right of the rim. This set of numbers will identify your system.
Portable – The model number will consist of two sets of numbers. The first set of numbers will be a two digit number located on the base. This two-digit number will be located near the fill hole where you put the water or sand. The second set of numbers will be a three digit number located on the front of the backboard, to the right of the rim. The base number coupled with the backboard number will be your model number. “Example 72_351 – 72351”
Why doesn’t my rim sit flush with my glass backboard?
Our tempered glass backboards come with preinstalled steel spacers and a foam pad. These are used to separate the rim from the glass backboard and prevent the backboard from shattering. You should have 1/8 to ¼ inch gap between the backboard and rim when properly installed.
Can I convert my portable system to In-Ground?
Some portables can be converted to an in-ground system depending on the mounting of the backboard. This would require purchasing an in-ground pole system. This is because in-ground systems and portable systems use different pole kits. The only parts you would use from the portable system would be the rim and backboard. To find out if your system can be converted, please call 1800 632 792 (Mon - Fri 8am - 4pm AEST) with your model number and a representative will assist you.
Can I convert my In-Ground system to a Portable?
No. Unfortunately, it is not possible to convert an in-ground system into a portable.
How do I take the pole apart?
Our poles are designed to stay together permanently once assembled.
If my system develops rust, what should I do?
Check your pole system regularly for signs of corrosion (rust, pitting, chipping) and repaint with exterior enamel paint. If rust has penetrated through the steel anywhere, or if you have any questions about whether or not that has happened, do not use the system anymore. Contact us immediately for instructions.
Does the sand have to go inside the base or can I just put weight on top of the base?
The sand will have to go inside your base. Adding weight to the top can crush or crack the base causing the system to become unstable.
Can Spalding organise installation?
Spalding does not provide installation, we do however offer this service via our partner Hunter Leisure for Portable System assembly only. Please contact them at the following address firstname.lastname@example.org
Is it ok to fabricate anything on or to my system?
Any fabrication or modification to your system will void your limited warranty.
Do I have to use the ground sleeve for my In-Ground system?
In order to install your system properly, you will need to utilise all of the parts provided and follow all the steps in your owner’s manual.
What is the warranty period on a Spalding Basketball System?
The warranty periods vary depending on the model you purchased. Please click here to view our warranties on our website.
How can I prevent my portable system from being blown over?
If you are expecting inclement weather, place system in the storage position and/or in an area protected from the wind and free from personal property and/or overhead wires.
Can I get express shipping on a Basketball System?
Due to the size of the item and the freight service required to deliver it, we cannot express ship basketball system orders.