Orders and Returns
We hope that you are happy with your purchase but if you would like to return your purchase for a exchange, please contact us toll free on 1300 654 766 email us at firstname.lastname@example.org stating your name, delivery address and order details . Refunds will only be made on items deemed to be faulty by Spalding. You will be provided with a refund /exchange form and further details will be emailed to you in relation to sending your product back.
Returns Policy & Process:
We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund in accordance to our returns policy.
Items returned for exchange must be done so within 14 days of original delivery date in a resalable condition (unused, undamaged, and unsoiled, with the tags still attached and still in original condition). The Russell Athletic refund/exchange form must be included with the item when returned. Please allow 10 days from the day you return your product for your account to be credited or online credit to be issued.
Unfortunately, we cannot accept returns that were not purchased online at spalding.com.au
If You Change Your Mind
Spalding is unable to accept items that have had the tags removed, have been customized, used or damaged in any way including packaging. Change of mind exchanges will only apply to items in a resalable condition, which includes maintaining the item in its original shipped condition.
You will need to return the item to Spalding and we will send out a replacement. Your account will be recharged the shipping amount unless it was our mistake. Note that we cannot guarantee that your required size will be available.
Sorry we do not refund or exchange sale items, except in the instance where they are faulty or damaged.
Refunds on Shipping and Handling Charges
If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping and handling charges to your credit card or Paypal account. A copy of your Spalding tax invoice may be requested as a proof of purchase.
In the event that you change your mind and wish to exchange your purchase, shipping and handling charges will not be refunded to you. Spalding will recharge your account for further shipping charges even if you were eligible for the free shipping offer.
We hope not, however in the instance this occurs please contact us on 1300 654 766 or email us at email@example.com
Please provide us with your name, your invoice number, product name and the fault you have found with the product and a photo if possible. Please let us know if you are seeking a replacement, exchange, credit or a refund. We will supply you with our postage paid number so you can send the product back at no charge. The product will need to be sent to:
Attn: Spalding – Online Returns
5 Lakeview Drive
Scoresby Vic 3179
Should you have any further enquiries, don’t hesitate to contact Customer Service on 1300 654 766 or via email on firstname.lastname@example.org